Coinclair ("we", "us", or "our") is committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect personal data submitted through our website at coinclair.sbs and through our educational programmes and communications.
Please read this document carefully. By using our website or enquiring about our programmes, you acknowledge the practices described here.
1. Who We Are
The data controller for the purposes of this policy is:
- Business Name: Coinclair
- Address: No. 27, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
- Phone: +60 12-748 3091
- Email: [email protected]
For data-related enquiries, please write to us at the address or email above.
2. Information We Collect
We collect personal information only when you choose to provide it — for example, when you complete an enquiry form, register for a programme, or contact us. The categories of data we may collect include:
Information You Provide
- Full name
- Email address
- Phone number
- Message content or enquiry details
- Programme preferences or questions
Information Collected Automatically
- Browser type and device information
- Pages visited and time spent on our website
- Referring URL and general geographic region (country/city level)
- Cookie identifiers (see Section 7 and our Cookie Policy)
3. How We Use Your Information
We use the personal information we collect for the following purposes, relying on the legal bases noted:
- Responding to enquiries — to reply to your questions about our programmes (legitimate interest / pre-contractual steps).
- Programme enrolment and delivery — to manage participation in workshops and courses you have registered for (contract performance).
- Communication — to send programme reminders, updates, or materials you have requested (legitimate interest).
- Service improvement — to understand how our website is used so we can make it more useful (legitimate interest).
- Marketing communications — only with your explicit consent, to share news about upcoming programmes or learning resources. You may withdraw this consent at any time.
- Legal compliance — to meet obligations under applicable Malaysian law.
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share information in the following limited circumstances:
- Service providers — trusted third-party vendors who help us operate our website or deliver programmes (for example, email service providers or website hosting). These parties process data only on our instructions.
- Analytics services — aggregated, anonymised usage data may be processed by services such as Google Analytics to help us understand website performance.
- Legal obligations — where disclosure is required by law, court order, or regulatory authority.
5. Data Retention
We retain personal data for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law. Typical retention periods:
- Enquiry records: up to 24 months from last contact
- Programme participation records: up to 5 years (for certificate and attendance verification)
- Marketing preferences: until consent is withdrawn
- Website analytics data: up to 26 months (aggregated/anonymised)
When data is no longer required, we delete or anonymise it securely.
6. Data Security
We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or loss. These include:
- Secure HTTPS encryption for data in transit
- Access controls limiting who within our team can view personal data
- Regular review of data-handling practices
- Prompt notification procedures should a data breach occur
No method of electronic transmission or storage is entirely risk-free. While we apply diligent safeguards, we cannot warrant absolute security.
7. Cookies
Our website uses cookies and similar technologies to support basic functionality and to understand how visitors use our site. Cookies are small text files placed on your device. We use the following types:
- Essential cookies — required for the website to function correctly.
- Analytics cookies — help us understand page visits and navigation patterns (optional).
- Marketing cookies — used to show relevant information about our programmes (optional).
- Preference cookies — remember your settings and choices (optional).
You can manage your cookie preferences at any time via our Cookie Policy page.
8. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia) and applicable data protection principles, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete information.
- Withdrawal of consent — withdraw marketing consent at any time without affecting previous processing.
- Objection — object to processing based on legitimate interest in certain circumstances.
- Erasure — request deletion of personal data we no longer have a lawful basis to retain.
- Restriction — ask us to limit processing of your data in specific circumstances.
To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. We may need to verify your identity before acting on a request.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites, and this policy applies only to information collected by Coinclair. We encourage you to read the privacy notices of any external sites you visit.
10. Children's Privacy
Our programmes and website are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information to us, please contact us at [email protected] so we can delete it promptly.
11. International Data Transfers
Our primary operations are based in Malaysia. If any personal data is processed outside Malaysia (for example, by cloud service providers), we ensure appropriate safeguards are in place consistent with applicable data protection requirements.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically. Continued use of our website after any update constitutes your acknowledgement of the revised policy.
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Phone: +60 12-748 3091
- Post: Coinclair, No. 27, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia